Back Orders
If an item is not in stock, we will back order this for you, but we will always contact you by e-mail to advise you of the situation and provide you with the option of cancelling your order.

Dispatch Times
We aim to dispatch all orders within 3 working days of receipt of your order.

Delivery Charges
A charge of £3.95 for UK delivery is added on when you place an order. For delivery outside the UK, we will contact you. All overseas deliveries are subject to local import duties, payable by the customer, and may be affected by Customs and Excise delays.

Privacy.
We require the information, as shown on our online purchaser form, to be collected from customers in order to fulfil their orders. This is the sole purpose for which this information is collected. We will never wilfully disclose personal information about you to any third party other than while processing your order without first receiving your permission or unless we are legally obliged to do so.

Security.
While making payment with credit card, all your private data will be encrypted at all times whilst in transit over the Internet using SSL (Secure Socket Layer). Information is collected via SecureHosting.com. You should see a solid padlock in your browser status bar which indicates that the encryption is taking place.

Value Added Tax
All prices shown on this website include VAT for EU customers. For non-EU customers we will contact you long distance delivery charges and take into account VAT deduction.

Cancellation
You may cancel your order by writing to us by post or e-mail within 8 working days of receipt of the goods by you. We will refund the cost of your order including the cost of delivery (UK orders only) within 30 days of cancellation. For orders outside the UK we will not refund the cost of delivery. The goods should be returned at the consumer's cost, or alternatively we will arange to collect them and deduct the direct cost from the refund.

Damaged or Defective Items
Damaged or defective items will be replaced at our expense or a full refund will be made, whichever is most practical.

Customer Service
Our business opening hours are between 10.00 am and 5.00 pm on Monday to Saturday and 12 noon - 4.00pm on Sunday. Customers can contact us by telephone at the number shown above. Our answer machine is available outwith these hours; calls left on our answering machine will be returned within 24 hours. Normal national telephone rates apply.

Direct Mailing and Privacy Policy
We do not presently operate a direct mailing list. Accordingly, we do not retain customers' details for any purpose other than the fulfillment of orders. In particular, we will not disclose customers' details to any third parties, except for the sole purpose of completing an order. All information received via customer orders is collected lawfully and in accordance with the Data Protection Act 1998. Any query re direct mailing or privacy should be forwarded to us using the e-mail address shown above, marked for the attention of Fiona McLaren.

Complaints Procedure
While we aim to avoid complaints by providing a quality service, we recognise that an essential part of any quality service is the provision of an effective complaints procedure. Any complaints should be forwarded by e-mail to the address shown above, marked for the attention of Henry Ogilvie. Complaints should be made within seven days of the complaint first arising. We will endeavour to respond within five working days, with the intention of resolving all complaints fairly, confidentially, effectively and speedily.

These Terms do not affect your statutory rights as a consumer.

IF YOU DO NOT AGREE TO THE TERMS STATED BELOW, PLEASE IMMEDIATELY LOG OFF THIS WEBSITE

Use of Materials on this Website
Pinocchio's of Edinburgh maintains this Website for your personal entertainment, information, education, and communication. Please feel free to browse the Website. You may not reproduce, distribute, modify, make an adaptation of, display, publish or prepare derivative works based on, repost, transmit, communicate to the public, perform to the public or otherwise use the content of this Website WITHOUT Pinocchio's of Edinburgh PRIOR WRITTEN PERMISSION. You may download one copy of the material in temporal storage on one computer for your PERSONAL, NONCOMMERCIAL HOME VIEWING OR USE ONLY, provided you do not delete or change any copyright, trademark, or other proprietary notices. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or any other intellectual property right. If you are an owner of intellectual property who believes their intellectual property has been improperly posted or distributed via this Website, please notify Pinocchio's of Edinburgh immediately at:

Pinocchio, 96 West Bow, Victoria Street, Edinburgh, Scotland, EH1 2HH

Your Communications to Pinocchio's of Edinburgh
Pinocchio's of Edinburgh likes to hear from you. However, in your communications with Pinocchio's of Edinburgh, please keep in mind that Pinocchio's of Edinburgh does not accept or consider any creative ideas or suggestions relating to products or marketing plans unless it has specifically requested them. Therefore, please do not send to Pinocchio's of Edinburgh any creative or original materials such as ideas for toys, games, or other products, or any other creative suggestions, ideas, notes, drawings, concepts, or other information. Any communication or material you transmit to the Website by electronic mail or otherwise, including any personal data, questions or answers, comments, suggestions, or the like becomes the property of Pinocchio's of Edinburgh and will be treated as nonconfidential and nonproprietary. Anything you transmit or post may be used without compensation by Pinocchio's of Edinburgh or its affiliates or licensed to others by Pinocchio's of Edinburgh or its affiliates for any purpose, including but not limited to mailing list rental, product or service solicitations, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Pinocchio's of Edinburgh is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Website for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.

Disclaimer
Pinocchio's of Edinburgh does not warrant that the functional aspects of the Website will be uninterrupted or error free. Pinocchio's of Edinburgh reserves the right to make changes to this Website at any time without notice.

Links
Pinocchio's of Edinburgh has not reviewed all of the sites linked to this Website and is not responsible for the contents of any off-site pages or any other sites linked to this Website. The inclusion of any link to such sites does not imply endorsement by Pinocchio's of Edinburgh of the sites. Your linking to any other off-site pages or other sites is at your own risk.

General Provisions
Pinocchio's of Edinburgh may revise these terms from time to time by updating or revising this posting, with the revised terms taking effect as of the date of its posting. Pinocchio's of Edinburgh controls and operates this site from its headquarters Pinocchio's of Edinburgh, Edinburgh, Scotland and makes no representation that these terms are appropriate in locations outside Scotland. If you use this Website from other locations, you are responsible for compliance with applicable local laws. Pinocchio's of Edinburgh products are available in many parts of Europe. However, this Website may describe products that are not available outside Europe.

Copyrights
You should assume that everything you see or read on the Website is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Website without the written permission of Pinocchio's of Edinburgh. Pinocchio's of Edinburgh neither warrants nor represents that your use of materials displayed on the Website will not infringe upon rights of third parties not owned by or affiliated with Pinocchio's of Edinburgh. Images, photographs, or illustrations displayed on the Website are either the property of, or used with permission by, Pinocchio's of Edinburgh. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Website. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Trademarks
The trademarks, logos, and service marks (collectively, the "Trademarks") displayed on this Website are registered and unregistered trademarks of Pinocchio's of Edinburgh. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on this Website without the written permission of Pinocchio's of Edinburgh, that may own the Trademark displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided herein, is strictly prohibited.